Replacement / Defected Policy
Goods received within 7 days are returnable or exchangeable if and only if the product defects. The first day of grace period starts from the day of the products arrived in the hand of customers. The definitions of defects are as follows:
Product was torn or broken in SEALED bottle
Product was in odd shape in SEALED bottle
Product was expired in SEALED bottle
In case of the Product torn/broken/expired, customer must take a photo of the Product as a proof in order to proceed with a replacement. Without a photo, there will be no replacement will be made. Returned defects products will be inspected thoroughly. Exchangeable or refundable policy is void if the products show any sign of used.
Return and Exchange Policy
A few notes we would like to highlight to you if you wanted to proceed with the exchange case.
Return shipping cost is borne by customers.
Resend shipping cost is also borne by customers.
Exchange is possible, only when products condition is still re-sellable upon inspection at our side. (remain unopened)
QUEENCONTACTS reserves the rights not to entertain any complaints file after 7 days of grace period. Other than product defection complaints will be handled as per case basis.
If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.
If your parcel being returned due to (incorrect address given by customer, unclaimed parcels, recipient not available during delivery) and a refund request is made, we will impose 30% administration fees of your total order value and deduct the shipping charges and refund you the remaining amount