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FAQ's


Shipping & Tracking


HOW DO I TRACK MY ORDER? The tracking number for your parcel will be emailed to you and updated to your account once your parcel has been sent. You can use this number to track your package by following the instructions on our Track & Trace page.


HOW LONG DOES SHIPPING TAKE? On Average, shipping takes 10 to 17 business days (not including weekends and holidays) by International Registered airmail (default method) worldwide. Speedpost (additional fee) which are delivered through EMS, takes 2 to 6 business days in general for most locations. Please refer to our Shipping Info Page for full details.


DO YOU OFFER LOCAL PICKUP? Sorry. Queencontacts do not recommend nor make avail Pickup of our orders.


CAN I REQUEST THAT THE POSTMAN LEAVE THE PARCEL ON MY FRONT PORCH? No, sorry, it is unsafe to do so.


I ACCIDENTALLY ENTERED THE WRONG DELIVERY ADDRESS DURING CHECKOUT! CAN I STILL CHANGE IT? Please contact us ASAP with your order number and your correct delivery address. If we haven't dispatched your parcel yet, we will be able to modify the delivery address. However, if your parcel has been dispatched already, we are not responsible for the lost traction.


WHERE DO YOU SHIP FROM? All orders are sent from our warehouse in SEOUL.


DO YOU SHIP TO MY COUNTRY? Wherever you are, the answer is YES! We ship worldwide. If you are unable to complete checkout with your address, please contact us and we will find a solution for you.




Payment & Checkout


CAN I PURCHASE WITH VISA/MASTERCARD/AMERICAN EXPRESS/DISCOVER CREDIT CARD? Yes, checkouts are available through all major credit cards by Paypal payment gateway. During checkout, click on the "Paypal Buy Now" button and you will be directed to a Paypal authorization page. You can then complete your purchase by typing in your credit card info.

WHAT PAYMENT METHODS DO YOU ACCEPT? We accept Paypal account funds and all major credit cards and bank account eChecks (through Paypal payment gateway, no account signup is required).

DO I NEED A PAYPAL ACCOUNT TO MAKE A PURCHASE? No, Paypal signup is not required. We make Paypal available for credit card payments to ensure safety and security for international checkout transactions. On the Paypal authorization page at checkout, click on the link "Don't have a Paypal account? Use your credit card or bank account (where available)." You can then complete your purchase by entering in your credit card/bank account info.

IN WHAT CURRENCY ARE THE PRICES? Default currency is USD. You can toggle the currency using the converter on the right sidebar. Alternatively, you can open a new tab/window and use XE.com to convert the prices to your major currency.

CAN PROMOTIONAL OFFERS OR COUPON CODES BE USED TOGETHER ? Sorry, no, our system only allows 1 coupon code per order.


Product Information


WHAT DOES "8.4 - 8.6 MM" MEAN FOR THE BASE CURVE? The standard base curve for all circle lenses is 8.6 mm. According to manufacturer specifications, the base curve measurement has a tolerance of +/- 0.2 mm.


ARE YOUR PRODUCTS AUTHENTIC? HOW CAN I ENSURE AUTHENTICITY? Our lenses are guaranteed authentic, as we source products directly from Korea. We provide documents for proof available upon request. For all GEO lenses produced after 1 April, 2009, authenticity stickers are provided on each vial. As part of the company's "Anti-Fake Campaign," customers can check the code on the sticker on the manufacturer's website to verify its authenticity.


WHY ARE THE FORMERLY 14.0MM GEO LENSES NOW 14.2MM? For models that delivered to our warehouse after March 2012, the diameter stated on the GEO packaging is now 14.2mm, not the previous 14.0mm. The diameter of the printed design remains unchanged, but GEO updated the packaging to display 14.2mm, to reflect the tolerance in the manufacturing process.


ARE THESE CONTACT LENSES SAFE? We purchase from the largest and most trusted manufacturers in Korea who export their products to many countries globally. These companies have been recognized as outstanding manufacturers from various organizations worldwide, including the KFDA (Korea Food and Drug Administration), MHLW (Japan Ministry of Health, Labour and Welfare), ISO (International Standard Organisation), CE (Conformite Europeenne), KGMP (Korea Good Manufacturing Practice) and UKAS (United Kingdom Accreditation Service). These contact lenses do not pose a health risk any more than regular conventional contact lenses do. If you follow proper contact lens care instructions (e.g. disinfecting, rinsing and storing them in solution, washing your hands with antibacterial soap before touching them, not wearing them for extended periods, not sleeping wearing them, etc.), you should have no health issues concerning the use of not just these lenses, but any kind of contact lenses. These lenses, just like regular contacts, come in hermetically sealed vials in buffered, sterile saline solution. Therefore, they are safe to wear, but your health, again, depends on how well you follow a hygiene regime!


WHAT IF I HAVE RECEIVED A DEFECTIVE PRODUCT? Please e-mail us ASAP, explaining your situation. Provided that you supply adequate evidence of the defect, our professional customer service team will be more than happy to assist you in solving the problem to best meet your satisfaction.


HOW LONG CAN I WEAR THESE LENSES? CAN I WEAR THEM EVERYDAY? We do not recommend wearing these lenses for more than 6 hours at an occasion, nor do we recommend wearing them everyday. Color contact lenses are meant for cosmetic enhancement only and not as a direct replacement for conventional clear lenses.


DO I NEED TO HAVE AN EYE EXAM BEFORE ORDERING COSMETIC COLOR LENSES? If you are a first-timer, we highly recommend that you speak with your optometrist to see if you are a good candidate for contact lenses. Your eye care professional will be able to give you expert advice and guidance on the proper handling and usage of cosmetic lenses. You should visit your optometrist for an eye exam at least once every two years to be completely up-to-date on the health condition of your eyes.


WHAT IF I DON'T NEED VISION CORRECTION? Please order 0.00 lenses. However, if you have never worn contact lenses before, we still recommend that you check with an optometrist beforehand to see if your eyes are suitable for lenses in the first place.


Customer Care


I HAVEN'T RECEIVED A RESPONSE FROM CUSTOMER SERVICE REGARDING MY MESSAGE SENT THROUGH THE CONTACT US FORM! We strive to reply to all e-mails within 36 hours of receiving them. However, we admit that we're also human beings vulnerable to mistakes and we deeply apologize if we may have overlooked your e-mail. In that case, please kindly send us another message using the Contact Us form. However, the lack of reply is usually due to one of these two possibilities: You supplied a wrong e-mail address. Double-check to see whether you missed a letter, or if you registered with Yahoo instead of Gmail. Contact us again, supplying your correct e-mail address.


Our e-mail went to your SPAM box. DO YOU OFFER SPONSORSHIPS OR COLLABORATIONS? YES! We are totally open to discuss collaborations and sponsorships with bloggers or Youtube beauty gurus. Feel free to contact us with the URL to your blog or channel. If we fall in love with your blogging skills, we will definitely contact you for sponsorship opportunities.